The Begemotas Veterinary Medicine Center cares about your privacy, so we strive to inform you as clearly as possible about the principles of collecting, processing, using, and storing information on our website.
Please take the time to review this notice, which explains what personal data we collect, how we use it, and what your rights are.
Veterinary Medical Center Begemotas (“we” or “us”) is the legal entity that controls the personal data collected through www.begevet.lt and any related pages.
When processing personal data, we follow the provisions of European Union Data Protection Regulation No. 2016/679. The terms and conditions set out in the Privacy Policy apply every time you access our content and/or services, regardless of the device you use (computer, mobile phone, tablet, TV, etc.). If you do not agree with these terms and conditions, please do not visit our website or use our content and/or services.
Persons under the age of 16 may not provide any personal data through our website. If you are a person under the age of 16, you must obtain the consent of your parents or other legal guardians before providing any personal information.
What personal data is collected?
Information you provide: your first name, last name, telephone number, email address, feedback about our services, and any information you share when using our website.
Order and payment information when you order something from us or use our website (e.g., credit/debit card details and delivery information).
Records of your communications with us (e.g., if you communicate with our customer service department or contact us via social media).
Information you provide when participating in contests or surveys.
Information about website usage (IP addresses, visit statistics, demographic information, and other data used for analysis).
Where is your information used?
Depending on how you use our Website, your communication with us and the permissions you give us to use your personal data are for the following purposes:
Your registration on the website so that you can use our online shopping service.
Payment for your shopping cart via your chosen external banking service provider.
To send newsletters. By entering your email address, you can subscribe to newsletters that will allow you to be the first to know about our offers and news.
To manage and respond to any questions or complaints submitted to the customer service department.
To personalize the Website for you and show you content that we think you will find most interesting, based on your account information, purchase history, and browsing activity.
To monitor and improve the Website and monitor its use.
For marketing reviews, e.g. we may contact you for your opinion on products you have tried.
To send you marketing communications and targeted advertising, with your consent or other permission.
To ensure security, detect fraud, and protect ourselves and third parties.
To comply with our legal and regulatory obligations.
We rely on the Data Protection Act to use your personal data:
Because data processing is necessary for us to perform or create a new contract with you (e.g., when you place an order, we use your personal data to process the payment and fulfill your order).
Because we have your consent (e.g. when you place an order where you enter optional information in your account profile, or if you agree to receive advertising from us).
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We always strive to understand more about our customers so that we can offer them the best deals.
We use information about you to personalize the Website for you, to make it more interesting and relevant to you, and to provide you with products and offers.
Marketing
We enjoy communicating with our customers, so depending on your marketing preferences, we may use your personal data to send you promotional messages by email, phone, or directly to your home. Some messages may be tailored to you based on your browsing and purchase history and other information we hold about you.
If you no longer wish to be contacted for promotional purposes (or perhaps you would like to activate this feature!), you can change your settings at any time by contacting us or by clicking “unsubscribe” in any email, or by updating your settings in your account. If you unsubscribe from advertising, please note that we may still contact you from time to time (e.g., order and delivery confirmations and information about your rights).
Who can we disclose your data to?
Information is only transferred to third parties in the following cases:
Our partners who provide cash collection and goods delivery services. We will only provide these service providers with as much of your personal information as is necessary to perform a specific service;
Law enforcement authorities in accordance with the procedure established by the laws of the Republic of Lithuania.
With our professional legal advisors.
With third parties involved in fraud prevention and detection activities.
In other cases where we have your consent.
How is your information protected?
Personal data is stored and processed in accordance with the data protection requirements set out in legislation. We have implemented technical measures to protect all information we collect for the purposes of providing our services. Please note that although we take appropriate measures to protect your information, no website, online transaction, computer system or wireless connection is completely secure.
This Site ensures that data is encrypted when leaving the Site. This process involves converting information or data into a specific code to protect it from unauthorized access. This Site follows this process and uses secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are used to protect customer data traveling to and from the Site through secure communication channels.
We will store your personal data for as long as necessary for the purposes listed above, so this period may vary depending on your relationship with us. For example, when you shop with us, we will retain your purchase records for the period necessary for invoicing, tax, and warranty purposes. We may also retain records of contact with you (for example, if you have sent a complaint about a product) for as long as necessary to protect ourselves from legal claims. Once we no longer have a reason to retain your information, it is deleted. Please note that when you unsubscribe from our promotional communications, we will still retain records of your email address to ensure that you do not receive any further promotional communications.
What are cookies used for?
When you visit websites, cookies record all your actions, storing data about your visits and helping us to recognize you as a visitor to the website, monitor the duration of your visits to websites, frequency of visits to websites, collect statistical information about the number of website visitors and their behavior, analyze trends, and improve the website.
Information about the cookies we use.
Technical. We strive to offer our visitors an advanced, easy-to-use website that automatically adapts to their needs and preferences. To achieve this, we use technical cookies that help us display our website to you, ensure its functionality, create a user account, log in, and manage your orders. These technical cookies are necessary for the proper functioning of our website.
Your rights.
You have certain personal data protection rights, including the right to access, transfer, correct, and request the deletion of your personal data.
Every user has the right to:
Obtain information about the data you have submitted and how it is processed.
Submit a request to correct or supplement your personal data.
Submit a request to delete all your personal data.
You also have the right to object to the use of your personal data for certain purposes, including sending you advertising. For more information about opting out of advertising, please see the “Marketing” section above.
We will comply with all requests to exercise your rights in accordance with applicable law. However, please note that these rights are subject to certain limitations, and there may be circumstances in which we are unable to comply with your requests. To submit a request regarding your personal data, please contact us using the information below. You also have the right to contact your local supervisory authority regarding data protection.